Frequently Asked Questions
Everything you need to know about your next timepiece.
Are all G Life watches authentic and covered by warranty?
Yes, every watch we sell is 100% authentic and comes in original packaging. All timepieces are backed by a comprehensive manufacturer's warranty to ensure your peace of mind.
How long does shipping take and is it tracked?
We offer express shipping worldwide. Orders are typically processed within 24 hours, and delivery usually takes 2-5 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy if I change my mind?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the watch in its original, unworn condition with all tags and packaging for a full refund or exchange.
How do I know if the watch strap will fit my wrist?
Detailed measurements, including case diameter and strap length, are listed on each product page. If you need a metal band resized, we recommend visiting a local jeweler, or you can contact our support team for guidance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Afterpay and Klarna for your convenience.
Are the watches water-resistant?
Water resistance varies by model. Each product description specifies the ATM rating. We recommend checking these details before exposing your watch to water, as 'water-resistant' and 'waterproof' have different technical meanings.